Here when you need us most

There may come a time when you need to make a claim on your Insurance Policy. As long as the claim is covered under your policy we try to make the process as stress free as possible, below are some questions and answers about the claims process. Most Importantly remember to act as a prudent uninsured and mitigate any potential loss. Failure to do this could seriously effect your claim.

In the event of a claim you will need to contact us either by phone or e-mail where we will send you a claim form, or to speed things up click the link below to complete the form on-line.

Claims can potentially become problematic and contentious therefore in order to ensure an accurate record of all correspondence claims can only be dealt with by e-mail / post / or via your online messenger.

This depends on the claim. A simple claim where all of the required documents have been provided can be accepted within 7 days. More complicated claims where we are waiting for documents and estimates can take a lot longer. The important thing here is if you are asked to provide information then please do so as quickly as possible.

This is not always the case but Insurers do have the right to inspect the property following a claim prior to any work being done on it.

Policy excess / deductible is the amount you would pay in the event of a claim, before Insurers offer settlement. In some cases the policy ecess exceeds the cost of the claim and therefore no settlement is offered. In other cases the policy excess is deleted from the final settlement. In the case of Liability Claims the excess needs to be paid to the Insurer before they will deal with the claim.

Call our 24/7 claims hotline - telephone: 1-727-317-8966

Or report by email to: Insuranceclaimsdispatch@gmail.com

Our Claims Department General Adjuster, John Moore, will assist you with Your claim throughout the entire claim process, from start to finish.

Please consult your Policy Documents as all details for Claims and Customer Service contact numbers, direct with Insurers are displayed on your Documents for your convenience.

Make a Claim

If you wish to proceed with making a claim please click on the link below to complete the form online.

Image of Riversea S.L. Logo